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Frequently Asked Questions (FAQ)


How can I make sure I get the website I want?

We’re a professional web design company; we’re here to listen to your business goals and offer our expert advice, so that we can create the best website solution for you. Just tell us your needs and visions and we’ll make sure that we fulfil them and create a website that will maximise your online presence. Why not get in touch with us today to find out more?


What are my payment options?

Direct Media Design accepts payment via cheque, BACS (bank transfer) or Paypal. You will be required to pay 50% of the quoted price up front and the rest when your website goes live. Payments are usually payable within 14 days of the project going live; however we also offer a pay monthly option, so you’ll be able to afford the website you want without compromising on features.


I don’t have the funds in the bank, would I be considered for the pay monthly option?

Our pay monthly option is available to any customer whose total project costs a minimum of £4000, subject to credit checks. The ‘Quick’ website development solutions that we offer don’t require big funds, but if at any point you’re struggling to make a payment we’re happy to agree on extending your invoice pay date. Subject to agreement.


What if I need support and maintenance that’s not covered by my free website warranty?

There are some exclusions within our free website warranty but we offer support and maintenance of these exclusions at a charge that will be calculated according to the specifications of the job (usually £30 per hour).


What if I need support and maintenance after my free warranty runs out?

As a professional web design company we offer an extended website warranty at a cost of £350 per year. Please contact us for more details about this extended website warranty.


Would you be prepared to come and meet me at my offices for a chat?

We like to get to know our clients and understand their businesses so that we can deliver the very best digital marketing solutions. We’ll always analyse your business and competitors at the start of a project and we’re always keen to come and see where you work and meet your team. Get in touch today to arrange a suitable time.


How long would an average project take to complete?

Each project is different and a bespoke website proposal is supplied for every project. Within this website proposal we’ll supply an estimated time-frame but if you have a specific deadline in mind, please let us know in the first instance so that we can strive to meet this for you.


How do I know that you’ll deliver on time?

Please read our testimonials to find out what others have said about our services and delivery times. We also guarantee that we’ll refund your money back and finish your project free of charge if we don’t meet your deadlines.


Why would I choose you over any other web design/development company?

We're a professional web design company offering affordable web design solutions with a pay monthly option as well as a range of digital marketing services that will position your business at the forefront of your sector. We also offer a free website warranty for one year and a full money back guarantee if you’re not happy with your website. Need we say more? Request a quote today.


I have a design but I need help with the development, is this something you can help with?

While we offer a full website service including corporate identity, website design, copywriting, Content Management System, promotional services and website hosting we also offer each of these services independently, leaving you free to choose any one service or a combination of services to suit your business needs.


My website hosting is about to run out, is this something you can help with?

We offer both shared hosting and dedicated hosting as well as a range of website hosting packages which depend on your individual requirements. Please consult our web hosting package table to see if there’s anything that suits your needs or get in contact with us today to discuss your options.


What are W3C standards?

W3C develops technical specifications and guidelines through a process designed to maximise consensus about the content of a technical report, to ensure high technical and editorial quality, and to earn endorsement by W3C and the broader community. (See http://www.w3.org/ for more details.)


Will my website be W3C valid?

All websites by Direct Media Design are developed to current W3C & WAI guidelines, which means your website will be accessible for disabled people, usable from all major browsers and mobile devices and free from any code errors that might create problems to end-users.


Why do I need Search Engine Optimisation (SEO)?

If you want your website to be found it must be optimised for search engines because search engines need to find your website in the first instance. Your customers then need to find your website via that search engine’s results and feel motivated enough to click through to your page. You should aim for your web pages to rank high in those search results and to achieve this you must follow the basic principles of SEO. Read more here [link to blog].


What are the benefits of Content Management Systems (CMS)?

A Content Management System will enable you to easily change the content on you website pages as often as you wish. Access to the CMS is through a hidden password protected page. You don’t need to know about web programming to use the CMS and a brief demonstration by us is all that you’ll need so that you can manage your website with confidence and efficiency. We offer a free CMS guide, designed especially for your place of business, that will help explain the advantages and possibilities of our custom designed CMS.


Why should I care about social media presence?

Social Media Optimisation is an important part of Search Engine Optimisation that will help to keep your brand visible to your consumers and ahead of your competitors. Social networking is an excellent way to raise brand awareness and interact with your customers. By using social media tools such as Facebook and Twitter for business, you’ll reach a large proportion of web users, local, national and global. Read more about our website promotion services.

  • Recent work

    Recent work

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  • Learn about us

    Learn about us

    Find out about the Direct Media Design team, the projects we’ve worked on, what’s our philosophy and how our company has evolved.

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  • What we can do

    What we can do

    Find out more about our professional services and how we’ll find the best marketing solutions for you and your business.

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  • Read our blog

    Read our blog

    For all the latest news about Direct Media Design and the industry we work in as well as useful hints and tips, check out our blog today.

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