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Direct Media Design’s Free Website Warranty

 

We’re so confident that you’ll be happy with the website that we design and develop that we offer all our customers a free one year website warranty. This means that you’re covered for 12 months from the date that your project goes live and you can be safe in the knowledge that you’ll have our technical support and maintenance at no extra cost for one whole year.

Because we work together to make sure that you get the most out of your website and that your online presence reaches its full potential our website warranty covers:

What’s Covered?

 

What is covered

  • Response to your request for support assistance within 48 hours
  • Assistance with any broken links that are reported to need fixing
  • Assistance with error messages and system loading problems reported by users
  • Assistance with problems experienced by users when attempting to play video and audio files or view and download images or documents
  • Assistance with viewing problems reported by users where your website is not displaying correctly in certain browser types e.g. Internet Explorer and Firefox
  • Assistance with any queries or problems arising with the Content Management System, database system or eCommerce programme
  • Restoration of any online project that has been vandalised or hacked
 

What’s Excluded?

 

What is excluded

Direct Media Design’s free website warranty does not cover:

  • Support for any problems or errors arising with, or caused by the hosting system
  • Support for any problems or errors arising with, or caused by customer error
  • Systems developed by agencies other than Direct Media Design are not covered by the warranty.
 

We Do Extended Website Warranty Too!

 

For extra comfort and technical support you can have warranty over a longer period by purchasing an extended website warranty. Contact Direct Media Design today for more information.

 
 
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